Refund policy

At MawbyHook, we value your satisfaction and aim to make your shopping experience as seamless as possible. If for any reason you need to return a product, please review our Returns and Refunds Policy below.

1. Eligibility for Returns and Refunds

• Products must be returned within 14 days of purchase.
• Products must be unused and in good condition.
• Returns will only be accepted for items purchased from mawbyhook.com.au.

2. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our customer support team via email at sales@dixrenmark.com.au, providing your order number and a brief explanation of the reason for the return.

3. Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable and insured method to ensure the safe return of your product. Please note that return postage fees will apply.

4. Refund Process

• Once we receive and inspect the returned product, we will process your refund.
• Refunds will be issued to the original payment method used during the purchase.
• Please allow up to 7 business days for your refund to be processed after we receive the returned item.

5. Exclusions

• We cannot accept returns for products that have been used.
• Items damaged due to customer mishandling or neglect are not eligible for a refund.

6. Contact Us

If you have any questions or need further assistance, please don't hesitate to contact us at sales@dixrenmark.com.au. We're here to help!

We appreciate your business and are committed to providing quality products and service. Thank you for choosing MawbyHook.